FAQ

If you need help we have a comprehensive list of frequently asked questions below that might give you the answers you are looking for. Please click on the relevant category to find the answer to your query.

The CityTourJerusalem day tours are guided in English only! If you are interested in other languages we can offer you private guided tours in French, Spanish, German, Italian, Russian, Hebrew and Arabic.

Reserving one of our tours is easy. Simply hit “Book” to go to our secure online booking system. Pick your touring date, choose you afternoon module, follow the payment steps and receive immediate confirmation.

YES! Our knowledgeable guides join you already on your drive from Tel Aviv and will give you an insight to the day and the history of Jerusalem during the ride. Our tour guides live and breathe Jerusalem and are gifted storytellers. They are intimate with the city’s hidden treasures and will make sure you leave Jerusalem with a better understanding of that city that has beguiled visitors for thousands of years.

YES! Our tour is the best way to see all that Jerusalem has to offer. When you come to Jerusalem you want to see it all. Our 2in1 experience tour combines an in-depth exploration of the Old City with a visit to either the bustling Mahane Yehudah market, the world-renown Israel Museum or the ancient tunnels beneath the Old City streets. You choose your afternoon experience; we guarantee you won’t forget it.

We have 4 very convenient stops in Tel Aviv, you are free to join us at the one closest to you.

Our Jerusalem guests can join us at the Grand Court Hotel.

The 2in1 experience tour is an all day tour. We leave Tel Aviv early in the morning and return around 18.00.

Unlike some other tours, we purposely keep our groups small and intimate, limiting the number to maximum eighteen participants. That way you can interact with the guide on a more personalized level and get more out of the experience.

The 2in1 experience tour includes transportation from and to Tel Aviv, an informative morning in the Old City with a licensed English-speaking tour guide and all entrance fees. For Mahane Yehuda and Israel Museum tour participants the price includes transfers in our comfortable, Wi-Fi enabled bus. Plus:

  • Mahane Yehuda includes a Shuk Bite card with vouchers for 6 delicious tastings.
  • The Israel Museum includes the entrance fee and the audio guide.
  • The Western Wall tunnels include the entrance fee and a privately guided tour.

We understand that sometimes things change.

Should you need to cancel a refund will be made up to 24 hours prior to tour departure. There is no refund for tours canceled less than 24 hours before departure or if you miss the tour.

Should you wish to change the date of your tour we can make amendments up to 24 hours before your tour departs subject to availability.

You can email or call us quoting your booking reference and giving us the details for the changes you wish to make.

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